Quality management is one of key concerns in many organizations especially in this technological era and hence companies will strive to achieve high levels of quality in their products using modern technology.ISO 9000 has become an important component of quality management in organizations especially in the following areas: customers service quality, customer satisfaction, meeting regulatory requirements, continuous improvements to meet the company objectives.ISO 9000 therefore provide internationally recognized guidelines for quality management practices (iso.org).
Identify the benefits of using ISO 9000 in the situation?
ISO 9000 has become has become an important tool for regulation of the organizational activities and such it enables organizations to focus on how they do business. In this regard each organizational process is documented and becomes a blue print for future improvement and elimination of repetition in the organization processes.
The standard allows organizations to initiate corrective and preventive measures within its processes and this will be important in the provision of long term solutions to the quality related problems.
Under this system employees are able to take control of their work processes and all the activities are documented hence they are able to foster better understanding of their work. This will boost their morale and enable them achieve their full potential in the work place.
ISO 9000 is able to instill proactiveness in all organization activities. This will help in solving all the organizational problems and hence customer satisfaction.
The adoption of ISO 9000 will allow organizations to produce quality goods and services and this will go along way in improving their margins (Realquality.com).
Why it is critical for employees to stay in compliance with ISO standards as they perform specific tasks?
ISO 9000 has numerous benefits for organizations that embraces it and discussed above it will also benefit employees in many ways. It’s therefore a critical component of employees work activities and should be complied with at all times.ISO standards are normally geared towards improving the quality of the products of the organization and as such the employees who are the major stakeholders within the organization can make use of the standards to improve on their output within the organization.ISO standards therefore helps both the employees and the organization at large to achieve its objectives.
The standards also allow the employees to foster better understanding of the work duties. This can be a great factor in boosting the employee morale and allow them stay in the job for a longer period of time.
The standards also allow the employees to embrace a common culture of quality performance. This will lead to better employee relationships which minimize conflicts within the organization.
How would you handle an otherwise good manager who refuses to enforce the prescribed standardized processes?
The managers are very important component in the implementation of the prescribed quality management standards and as such they must develop a proper understanding of the standards so that they are able to supervise their applications in the organisation.These standards also allow the managers to achieve their performance targets. It’s however unfortunate that managers may refuse to enforce the standards due to inadequate knowledge or need for the maintenance of status quo.When such situations arise the manager’s needs to be properly trained on the need for quality as well as the application of the standards. Proper understanding of their application will motivate the managers to use the standards and impart the same knowledge to the rest of the staff members. Managers who totally refuse to reinforce the standards will definitely fail to achieve the performance targets and hence should be replaced with others who are result oriented (Hoyle, 2005).
Hoyle,D. (2005). ISO 9000 quality systems Handbook.5th ed. Oxford: Butterworth-Heinemann.
Iso.org. (2011).” ISO 9000 essentials”.iso.org.Retrieved June 9, 2011.From
Realquality.com. (2011).”The Benefits of ISO-9000”.realquality.com.Retrieved June 9,
2011. from http://www.realquality.com/benefits.htm.